- Written by Kim Schofield
- Published: 31 Jan 2019
February 1, 2019 - GE Digital recently announced a change of Representation for GE Digital Software Sales Support, Technical Support, Training and Ordering. Details on the transition are outlined below.
CB Pacific, headquartered in Kirkland, WA and with offices throughout the northwest, is now partnering with AutomaTech, Inc. to provide service and support to the GE Digital Suite of Software customers located in California. Both companies have been representing the GE Digital / Intellution software for over 23 years and are pleased to be able to combine their efforts to provide customers with best in class sales, service, and support. Moving forward, CB Pacific will manage the sales support function and AutomaTech will team with CB Pacific to provide tech support and case management for California customers. Specific details and contact information can be found below.
Sales Support Contact CB Pacific for all Sales Support, including quotes, orders, inquiries, and pre-sales solution architecting.
- Contact CB Pacific at 1-888-897-1702, or firstname.lastname@example.org.
Technical Support Contact CB Pacific and/or AutomaTech for tech support and case management for the GE Digital Software Suite.
- Call 1-888-830-0088 then option 3– Toll Free
- AutomaTech’s team will provide front line support with back up from the CB Pacific Engineers.
- Email – Support@cb-pacific.com or email@example.com
- Web Support
- Create a case online - https://automatech.com/technical-support/
Training CB Pacific and AutomaTech will provide training for the California market. Both companies have certified instructors for iFix, Cimplicity, Plant Applications, Change Management, and Historian.
- Classroom Training:
- CB Pacific hosts training classes in Costa Mesa, CA and AutomaTech hosts training classes in Plymouth, MA.
- Custom Training:
- CB Pacific and AutomaTech provide custom onsite classes for all the above classes
- Distance Learning:
- CB Pacific and AutomaTech provide remote training for the above classes.
- CB Pacific Schedule - http://www.cb-pacific.com/training/schedule/
- AutomaTech Schedule - https://automatech.com/training/
The companies look forward to working with customers to answer any questions they may have regarding this transition and how their teams can be of service. They value your business, and trust, and are confident that this partnership will result in improved service, support, and education, and a better overall utilization of the customer's investment in GE Digital software. Their plan is to contact customers directly to schedule visits where they can better understand the applications and introduce their capabilities in more detail. If you have an urgent need, please do not hesitate to reach out to the individuals listed below. Thank you for your time and support as we work through this transition.
About CB Pacific CB Pacific is a leading supplier of industrial control solutions ranging from instrumentation and control hardware products to the software that transforms manufacturing data into actionable business information. Since our inception in Kirkland, WA, in 1996, our employees have committed themselves to setting consistently high standards for instrumentation, automation, control, and Information solutions. The manufacturers we represent rank among the world leaders in technical excellence and we take pride in collaborating with our customers to find the optimal solutions to solve the demanding needs of today’s high paced and connected business environments.
About AutomaTech AutomaTech was founded in 1995 has predominantly covered the Northeast United States with offices in Plymouth MA, Danvers, MA and West Seneca NY. AutomaTech is one of the largest Industrial Automation Software Resellers in North America. Our passion is providing first class customer service from technical phone support to pre-sales help with our Solution Architects helping customers apply the latest solutions to their applications and our inside customer service team who is here to help with all your product, delivery and pricing needs. Contact us directly at 1-888-830-0088.
Robert Landick Vice President, CB Pacific, Inc. Phone: 425-429-7781
Tom Schiller President, AutomaTech, Inc. Phone: 774-283-6011