AutomaTech Application Engineers are experienced industry professionals that assist customers over the phone, online or on-site with technical questions regarding the software and hardware solutions we sell.
Our highly trained team brings to your project many years of industry experience. By leveraging our knowledge of our vendor's technologies for your maximum advantage, AutomaTech Application Engineers know the nuances and capabilities of our solutions and confidently and expediently apply them, helping you save time, effort and money.
Our Application Engineering Services are not a replacement for a qualified Systems Integrator. We maintain relationships with many qualified Systems Integrators that have the capabilities and resources to perform a full system implementation.
Create A CasePlease fill out the form to create a technical support request case:
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You can also get support using any of the following:
- Phone Support – Call AutomaTech’s Tech Support line toll free (508) 830-0088 Ext. 3 between 8 AM – 5 PM EDT.
- Email Support - Send us an email at firstname.lastname@example.org. If you are a GlobalCare Support Customer please include your GlobalCare Support Number, phone number, along with a problem description.
- Online Technical Support – Our Application Engineers may have you go to our Webex site to assist you. Click on the following link and follow the AE’s instructions. automatech.webex.com
- On-Site Technical Support - There are times when our customers require on-site support services to help with certain factory automation issues or requirements.
For information on pricing and scheduling of AutomaTech Application Engineering Services, please contact your AutomaTech Business Development Manager.
Services & Support Provided by AutomaTech & GE Digital
- AutomaTech Technical Support (8 AM – 5 PM EDT)
- GE Digital Technical Support (8 AM - 8 PM EDT)
- AutomaTech Solution Architect Support
- GE Digital Certified Classroom Training