Technical Support
AutomaTech Application Engineers and Solution Architects are experienced industry professionals that assist customers over the phone, online or on-site with technical questions regarding the software and hardware solutions we sell.
Our highly trained team brings to your project many years of industry experience. By leveraging our knowledge of our vendor's technologies, AutomaTech Application Engineers know the nuances and capabilities of our solutions and confidently and expediently apply them, helping you save time and effort while reducing costs.
Get more information on scheduling time with an AutomaTech Solution Architect.
Create A Case
Please fill out the form to create a technical support request case:
To Resolve Issues for our Customers & Partners, we have 4 Tiers of Support
Tier 1
Self-Help
- Knowledge Base Support
- Videos
- App Notes
- Whitepapers
- Email Support
- Online chat with customer service
Tier 2
Product Support
- Problem identification
- Phone & virtual support
(508) 830-0088 Ext. 3
(8 AM – 5 PM EDT.) - Product Training Classes
- Basic
- Advanced
- Custom
- Service requests
- Application Assistance
Tier 3
Application Support
- Virtual or onsite
- Technology & application support
- Migration & upgrades
- Architectural & road mapping support
- Virtual machine support
- Compute platform support
- Hybrid cloud support
- Disaster recovery support
- Deployment support
(with our 3rd party SIs)
Tier 4
Total Care Support
- 7x24 Support
- Continuous Support
- Alert Management & Notifications
- System management support
- Enterprise SCADA. MES, & Historian Applications
- Deployment Support
(with our 3rd party SIs)
Services & Support Provided by AutomaTech & GE Digital
AutomaTech:
- AutomaTech Technical Support (8 AM – 5 PM EDT)
- AutomaTech Solution Architect Support >>
- Tier 3 Application Support – Contact Sales
- Tier 4 Total Care Support – Contact Sales