Original Equipment Manufacturers design, build, and sell equipment for many of the markets that AutomaTech serves. We share a deep understanding of their specialized needs, an appreciation for the demanding environments in which they operate and the commitment to deliver products and services needed for success. We have the experience and industry knowledge to help you with everything from Operator Interface Terminals to service organization management.
OEMs are continually challenged with how to improve performance, uptime delivery, speed, flexibility, quality and compliance, all at the lowest price. How do they differentiate themselves from the competition while providing the best warranty, aftermarket support, and spare parts? Your business models are being confronted with new challenges as your customers embrace the dawn of the Industrial Internet of Things (IIoT).
We service and support OEM’s in many industries including:
- Life Sciences – Pharmaceutical & BioTech
- Plastics / Extrusion
- Food and Beverage
- Pulp and Paper
OEM’s build various sizes of equipment for their customers, so we customize our offering to fit the right application needed. The key challenges for OEMS:
- Reduction in cost of parts
- Improvement in performance per dollar
- Remote Monitoring and Diagnostics
- Features to differentiate them from competitors
- Training for their field technicians and developers
- Excellent technical product support
- Increase after-market product sales
- Field Service Optimization
We have Operator Interface Terminals (OIT) from 4” to 21” as well as micro PLC’s for small low cost machines to high performance controllers. Life Sciences customers require 21CFR Part 11 for Electronic Security and GE Digital’s iFIX HMI/SCADA has that feature built in for single or double sign off.
With GE Digital’s purchase of ServiceMax this gives us a Field Service Platform to bring to OEMS for improving their customer service.