GE Digital Acceleration Support Plans are for customers who have a strategic investment in their GE software automation solutions with business needs that dictate a closer partnership, a higher level of support, and require the fastest available access to the most experienced technical experts at GE Digital. Premier Support consolidates all of your support and maintenance needs through one central business process to achieve the maximum ROI possible and reduce the time it takes to perform root-cause analysis.
Benefits
In addition to your Acceleration Plans coverage, Acceleration Plans Support customers will receive the following benefits:
- Maximize value out of your software investment from GE Digital immediately with our bundled plans
- Minimize potential equipment downtime with our 30-minute rapid response to technical issues
- Accelerate your time-to-value from your software investment with our adoption services capabilities
- Ensure yourteam is utilizing software best practices and all solution features with access to our on-demand
training modules - Improve competitive balance in a changing industrial world with access to a Customer Success Manager
Additional Information:
Acceleration Plans (pdf)
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Need GE Digital Technical Support? Go to www.ge.com/digital/services/support-services